11 May 2020
Voted for by customers in a global airport customer satisfaction survey, the awards were originally scheduled to take place in April at the Passenger Terminal Expo in Paris, which was canceled due to the Covid-19 pandemic.
Instead, the 2020 award announcements were made on 11 May through a virtual ceremony that took place live on YouTube.
“This accolade is a massive vote of confidence in our airport and I congratulate the Cape Town International Airport and all those involved in making this fantastic achievement possible, especially during these trying times. This award is yet another one on their impressive list of accomplishments,” said Alderman James Vos, the City’s Mayoral Committee Member for Economic Opportunities.
“Last week, together with our official Destination Marketing Organisation, Cape Town Tourism (CTT), we detailed plans to plot a sustainable future for the tourism sector. We also launched the City’s Economic Action Plan, which sets out how we recover from the economic impact of the COVID-19 crisis. Central to these plans is our award-winning and world class airport to bring back our tourists and to take our local goods across the world.”
Alderman Vos noted that the City had a good working relationship with the airport and that it would continue the partnership, “because we need to stay top of mind for when travel is allowed to resume and to ensure that we can welcome tourists back”.
“We will also continue to explore ways to bring the Cape Town Aerotropolis to life as this is another key aspect of our city’s economic recovery,” added Alderman Vos.